Repair Policy
All EX-1 KIY systems will have a serial number for each region that it is sold in. This will be used to know where the system was purchased. So if you need any service the Tx will have to be sent back to the region from where it was originally purchased. All repair service must be sent to the region where it was originally purchased. KO Japan will only accept international repairs from the regional distributor.
Please contact your local distributors.
If you could not find distributor in your country,
Please contact us.
Kondo Kagaku co.,ltd.
4-17-7 Higashi-Nippori, Arakawa-ku, Tokyo Japan 116-0014
Phone : +81-3-3807-7751
E-mail : infow@kopropo.co.jp
If you send items to us for repair, Please download and print this sheet.
Note: Please write "Repair Items" on the package and invoice. If you don't write it, you must pay custom tax.
Repair Sheet(PDF format) 
Repair Sheet 